Frequently asked questions about our patient-centered solutions and healthcare technologies
Our FAQ page is designed to answer some of your most pressing questions concerning our healthcare technologies and patient entertainment systems.
Frequently asked questions about our patient-centered solutions and healthcare technologies
Our FAQ page is designed to answer some of your most pressing questions concerning our healthcare technologies and patient entertainment systems.
FOR PATIENTS
To activate your bedside entertainment service, simply visit our online rental portal. You can also activate your bedside TV service directly on your TV 24/7. Or, call us at 1 800 263-1113, Option 1, during our business hours.
Costs, parameters and rental period are specific to each facility, and may vary. LOC Medical offers a 25% discount for weekly rentals and 50% for monthly rentals. All unused time is refundable upon request. If you require assistance, please visit our Patient Support page.
If you’re experiencing technical issues, please contact us by email, by phone at 1 800 263-1113, option 2, or visit our Patient Support page. Our team is ready to answer your questions and resolve your issues in a timely manner.
If you change rooms during your hospital stay and have rented a TV entertainment system with LOC Medical, please get in touch with us by email, or by phone at 1.800.263.1113, option 2. Let us know the details of your room change so we can ensure you can continue to enjoy your bedside entertainment.
LOC Medical strives to offer impeccable patient support. For this reason, every effort is made to meet patient needs. In the event that we’re unable to meet this goal, we enforce our no-questions-asked refund policy. Patients who wish to receive a refund should contact our support team.
FOR PATIENTS
To activate your bedside entertainment service, simply visit our online rental portal. You can also activate your bedside TV service directly on your TV 24/7. Or, call us at 1 800 263-1113, Option 1, during our business hours.
Costs, parameters and rental period are specific to each facility, and may vary. LOC Medical offers a 25% discount for weekly rentals and 50% for monthly rentals. All unused time is refundable upon request. If you require assistance, please visit our Patient Support page.
If you’re experiencing technical issues, please contact us by email, by phone at 1 800 263-1113, option 2, or visit our Patient Support page. Our team is ready to answer your questions and resolve your issues in a timely manner.
If you change rooms during your hospital stay and have rented a TV entertainment system with LOC Medical, please get in touch with us by email, or by phone at 1.800.263.1113, option 2. Let us know the details of your room change so we can ensure you can continue to enjoy your bedside entertainment.
LOC Medical strives to offer impeccable patient support. For this reason, every effort is made to meet patient needs. In the event that we’re unable to meet this goal, we enforce our no-questions-asked refund policy. Patients who wish to receive a refund should contact our support team.
FOR HEALTHCARE FACILITIES
LOC Medical offers turnkey services, customized support, and patient-centric solutions that aim to improve the patient experience. Our products are designed to provide comfort and entertainment to patients regardless of the stage of their journey or their location, including patient rooms, waiting areas, treatment rooms, exam rooms and diagnostic rooms. Additionally, our products and services are offered at competitive prices to fit all budgets.
LOC Medical offers fast and efficient managed services and healthcare technologies tailored to the needs of your industry, all at competitive prices. What’s more, our scalable products and services can be adapted to the requirements of each patient.
LOC Medical proposes innovative patient entertainment and TV systems, managed services for healthcare facilities and medical equipment and accessories. Our competitive prices and flexible payment options allow healthcare facilities to offer high-quality, leading-edge products and services without going over budget.
LOC Medical strives to meet the needs of healthcare facilities across Canada. With that in mind, we provide hardware and software for in-room, direct-to-patient screens along with digital signage intended for shared areas such as corridors and waiting rooms. LOC Medical also offers highly precise and durable medical monitors for increased accuracy.
LOC Medical offers bilingual support, allowing medical staff to focus on more pressing issues. Whether they’re dealing with technical problems, have questions regarding our entertainment systems, or require a refund, patients can contact us quickly and easily by phone or email.
LOC Medical entertainment systems are tailored to the needs of healthcare centres and are available to patients of all ages. Our platforms give access to a multitude of TV channels and online games that appeal to both younger and older patients.
The standard manufacturer’s warranty covers 2 years on hardware. However, this warranty can be extended to cover the duration of the agreement as part of LOC Medical’s turnkey managed service solutions. For further details, please visit our Shipping, Returns and Refunds page.
FOR HEALTHCARE FACILITIES
LOC Medical offers turnkey services, customized support, and patient-centric solutions that aim to improve the patient experience. Our products are designed to provide comfort and entertainment to patients regardless of the stage of their journey or their location, including patient rooms, waiting areas, treatment rooms, exam rooms and diagnostic rooms. Additionally, our products and services are offered at competitive prices to fit all budgets.
LOC Medical offers fast and efficient managed services and healthcare technologies tailored to the needs of your industry, all at competitive prices. What’s more, our scalable products and services can be adapted to the requirements of each patient.
LOC Medical proposes innovative patient entertainment and TV systems, managed services for healthcare facilities and medical equipment and accessories. Our competitive prices and flexible payment options allow healthcare facilities to offer high-quality, leading-edge products and services without going over budget.
LOC Medical strives to meet the needs of healthcare facilities across Canada. With that in mind, we provide hardware and software for in-room, direct-to-patient screens along with digital signage intended for shared areas such as corridors and waiting rooms. LOC Medical also offers highly precise and durable medical monitors for increased accuracy.
LOC Medical offers bilingual support, allowing medical staff to focus on more pressing issues. Whether they’re dealing with technical problems, have questions regarding our entertainment systems, or require a refund, patients can contact us quickly and easily by phone or email.
LOC Medical entertainment systems are tailored to the needs of healthcare centres and are available to patients of all ages. Our platforms give access to a multitude of TV channels and online games that appeal to both younger and older patients.
The standard manufacturer’s warranty covers 2 years on hardware. However, this warranty can be extended to cover the duration of the agreement as part of LOC Medical’s turnkey managed service solutions. For further details, please visit our Shipping, Returns and Refunds page.
